To provide you with the advertising services you requested, we need information about you. If you use Matrix Services, you control the information we collect about you. However, if you choose not to share your information, you may not be able to access or use some of our Services.
Account information Name, email, mobile number, and store name.
Payment information It is done through secure payment gateways, and we do not store credit card data.
Usage information Platform interaction data, such as activities within the dashboard, ads launched, performance, and reports.
Technical information: Such as IP address, browser type, device, and language, for security and analysis purposes.
Support information : Any data you share with us when you contact our support team.
We use data to improve your experience, including:
Manage your account and provide platform services.
Run and improve the performance of advertising campaigns.
Providing effective technical support.
Sending notifications and alerts related to your usage.
Analyzing behavior within the platform to improve user experience.
Send updates and offers if you choose to subscribe to our mailing list.
We do not sell your data to any third party. We may share some information with trusted service providers who help us provide our services, such as:
Hosting providers.
Payment gateways.
Performance analysis tools (such as Google Analytics).
Advertising platforms (Facebook, TikTok, Google, etc.), after your approval in the Terms of Use.
We ensure that all partners adhere to our privacy and data security policies.
We use advanced technical and organizational measures to protect your data from unauthorized access or misuse, including:
Data encryption in transit.
Limited access only to authorized members within the Matrix team.
Periodic review of the security architecture.
You have the following rights:
Access your data.
Request correction or deletion of your information.
Withdraw your consent to the use of data (at any time).
Request a copy of your data.
For any of these requests, you can contact us at: [email protected]
We retain user data for as long as the account is active, or as required by law or operational needs (such as performance analysis or billing).
We may update this policy from time to time. If there are any material changes, we will notify you via email or through the platform.
For any inquiries or comments regarding our privacy policy, please contact us at: [email protected]
